Global Service & Support
Keeping Riders Riding
As eBike drive systems grow more sophisticated, fast diagnosis, updates, and repairs have become essential to a positive rider experience. Bafang’s global service network is built on structured training, dedicated service stations, and digital tools. All are aimed at minimizing downtime and empowering partners worldwide. We believe that a reliable eBike system is only as good as the support behind it. That’s why we’ve built a coordinated global program that puts dealer confidence and rider uptime at the center.
BRAND-EXCLUSIVE SERVICE
DEALER DIRECT SERVICE (DDS)
Two Service Models for Maximum Flexibility
Bafang offers two complementary service models, allowing brand partners to choose what fits their operations best.
BRAND-EXCLUSIVE SERVICE
Bafang services the brand; the brand services its dealers. Covers full product lifecycle.
Two Service Models for Maximum Flexibility
Bafang offers two complementary service models, allowing brand partners to choose what fits their operations best.
DEALER DIRECT SERVICE (DDS)
Bafang provides service directly to dealers through local infrastructure. Initiated by mutual agreement with the brand.
Bafang’s support program that connects dealers directly to Bafang service stations for spare parts, technical help, and warranty handling.
Local Expertise
the Netherlands
Guangdong, China
Taiwan, China
Suzhou, China
Tianjin, China
Poland
Germany
UK
Czech Republic
Italy
USA
France
Denmark
10+
Bafang’s service network spans 10+ countries worldwide, with native‑speaking service personnel in each location.
Ready to build your service strategy with Bafang?
Guides and Tools
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BESST Pro Service Tool
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FAQ
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Error Code
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Discontinued Products
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